A call center is a team of customer service agents who manage incoming and outgoing calls at a central location or remotely. A call center is a centralized department of customer service professionals who deal with incoming and outgoing calls from current and potential customers. Call centers are located within an organization or are outsourced to another company that specializes in call management. A call center is responsible for managing customer service over the phone.
It's also the physical or virtual location where this customer service team works. Call center agents are the first-line representatives of any company that interacts directly with customers. Their functions in the call center include managing incoming calls, making outgoing calls, resolving customer inquiries, providing technical support, and sometimes even processing orders. In essence, they are responsible for ensuring that every customer receives fast, accurate, and courteous service.
