A Call Center Company near Birmingham AL is a team of customer service agents who manage incoming and outgoing calls at a central location or remotely. Call centers serve numerous purposes, including customer service and support, account management, market research, telemarketing, billing, and more. A call center is responsible for managing customer service over the phone. It's also the physical or virtual location where this customer service team works. A call center is a centralized department of customer service professionals who deal with incoming and outgoing calls from current and potential customers. Call centers are located within an organization or are outsourced to another company that specializes in call management.
A call center representative takes incoming and outgoing calls with customers. Their functions include responding to questions and concerns about the products or services offered by your company.
