Calculating the service level for a Call Center Company near Lakeland FL is relatively simple. First, count the number of calls answered within a specific time period, ranging from 10 seconds to a full minute. Then, divide the number of calls answered within this period by the total number of incoming calls, then multiply it by 100 to get the service level percentage. This metric is necessary to evaluate the efficiency and quality of customer service for a Call Center Company near Lakeland FL.
What is the 80/20 rule in a call center?
Calculating the service level is relatively simple. First, count the number of calls answered within a specific time period, ranging from 10 seconds to a full minute.
