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What do a service level of 80 and a service level target of 20 for voice interactions mean?
11/10/20252 minutes 35, seconds readWhat kind of job is a call center agent?
11/10/20253 minutes 14, seconds readWhat are the most important skills for a call center?
11/10/20253 minutes 54, seconds readIs a profit margin of 20% good?
11/10/20252 minutes 15, seconds read
- Call Center Company
- Outbound call centers
- Advantages of offshore outsourcing
- Top countries for offshore outsourcing
- Challenges of offshore outsourcing
- Advantages of onshore outsourcing
- Top countries for onshore outsourcing
- Challenges of onshore outsourcing
