You must find the right staff, the right technology, and ultimately the right type of call center. This type of call center relies on advanced call routing features, such as answering machines, interactive voice response (IVR) systems and call queues, to ensure that callers quickly reach the most appropriate agent. While some call centers may only qualify as one of the above types, many call centers have evolved to encompass a combination of these capabilities. When planning a new call center, you'll need to consider all the different types of calls and scenarios.
However, there are several types of call center software on the market to choose from, each designed to serve a particular type of customer in a variety of ways.
