What work is done in a call center?

Call centers are offices that deal exclusively with incoming and outgoing customer service phone calls. Call center representatives from a Call Center Company near Amarillo TX work on these. A call center is a centralized department of customer service professionals who deal with incoming and outgoing calls from current and potential customers. Call centers are located within an organization or are outsourced to another company that specializes in call management. A call center representative takes incoming and outgoing calls with customers. Their functions include responding to questions and concerns about the products or services offered by your company.