What do they do at a call center?

A Call Center Company near Buffalo NY is a team of customer service agents who manage incoming and outgoing calls at a central location or remotely. A call center is a centralized department of customer service professionals who deal with incoming and outgoing calls from current and potential customers. Call centers are located within an organization or are outsourced to another Call Center Company near Buffalo NY that specializes in call management. A call center is responsible for managing customer service over the phone. It's also the physical or virtual location where this customer service team works.