Here are our picks for the top 11 call center outsourcing companies. They stand out for offering customized solutions for a variety of business needs. Explore more than 4,000 outsourcing companies Get instant pricing for your offshore equipment. Save up to 70% in personnel costs. Thanks to perfect cloud connectivity, Connext's global solutions solve the personnel challenges of its customers.
The company achieves this by creating exceptional remote teams that contribute to the smooth running of its clients' businesses. Genpact began as a subsidiary of General Electric (GE), but evolved into an independent corporation. In the banking, consumer goods, energy and other sectors, Genpact provides commercial services to customers. Alorica is a leading BPO service provider that covers the entire customer journey.
Alorica also offers a variety of first-class services to clients in a variety of industries, ranging from customer service to financial solutions and digital services. It is a multinational holding company headquartered in downtown Dallas, Texas. It is the world's largest telecommunications company and the leading provider of mobile phone services in the United States. The Blue Cross Blue Shield Association is a federation of 35 different health insurance companies in the United States that insure more than 106 million people in the United States. Wells Fargo & Corporation is a global financial services company headquartered in San Francisco, California.
They also have operational headquarters in Manhattan and management offices in the United States and internationally. Verizon is a wireless network provider based in the United States. Previously, Verizon Wireless, a separate part of Verizon Communications, was responsible for the mobile network. MDY BPO is a global BPO and call center company with more than 20 years of experience and a philosophy of providing added value to its clients through the services they provide. VN GLOBAL BPO is the most adaptable outsourcing and call center company in the market.
For the past 25 years, VN GLOBAL's BPO has been transforming the banking and telecommunications sectors. Konecta has grown exponentially to become a multinational with a workforce of more than 54,000 professionals who take over the business of its clients and make it the central point of its strategy. However, companies such as Teleperformance, Concentrix and Alorica are known to offer competitive salaries and benefits, especially for specialized functions or management positions. With more than 15,000 items and more than 2500 companies, the platform covers major outsourcing destinations, including the Philippines, India, Colombia, and others.
It saves 70% in employment costs and, at the same time, boosts quality and growth. The top 40 BPO companies in the Philippines connect with more than 4,000 outsourcing service providers. The Philippines remains the undisputed leader among the top 10 countries with call centers in the world. With a workforce that is fluent in English, a strong cultural affinity with Western countries, and a reputation for providing exceptional customer service, it's easy to see why major global brands continue to choose the Philippines.
As one of the top 10 countries with call centers in the world, Mexico is close to the U.S. UU. Many companies come to Mexico for customer support due to shorter flight times, cultural similarities, and favorable business regulations. Egypt has made its mark as a rising star among the top 10 countries with call centers in the world.
Its young, technology-savvy population and cost-effective services attract companies seeking support from Middle Eastern and European markets. Jamaica completes the list of the top 10 countries with call centers in the world, and is known for its vibrant culture, excellent knowledge of English and its proximity to North America. Global brands appreciate Jamaica's customer-centric approach to service and an optimistic workforce. Among the world's top 10 call center countries, the Philippines consistently leads because of its unique combination of affordability, service excellence, and cultural compatibility.
With a people-centered approach, excellent knowledge of English, and a strong work ethic, Filipino call center agents provide memorable customer experiences that drive brand loyalty. If you want to take advantage of the experience of the world's top 10 call center countries, it's critical that you partner with a provider that understands quality, innovation and customer satisfaction. For more than 18 years, Magellan Solutions has helped global brands scale efficiently and improve their customer service. Our experience, commitment and people-centered approach set us apart.
LiveOps is a cloud-based contact center service provider with more than 20 years of experience providing outsourced contact centers for customers. Companies are looking for the best call center destinations to ensure smooth communication with your customers. The best call center software will have computer telephony integration, allowing it to work in conjunction with existing telephone configurations (whether physical, VoIP, or others). LiveAgent's cloud call center software is integrated into its help desk, which has omnichannel support.
Previously, only larger companies had the capacity and space to configure physical hardware to create a call center. Regardless of whether you handle inbound, outbound, or a combination of both, call center software can help you optimize customer service to provide exemplary service. TalkDesk is one of the best call center software options available for enterprise-level companies, as it has the ability to manage large numbers of agents and calls. Transcom is a global user experience expert with an extensive network of call centers and employees who work from home and who provide customer service, sales, technical support and billing.
CloudTalk has a lot of customizable features, making it ideal for companies that want a high level of control over their call center solution. With intelligent call routing, integration capability, and reporting tools, you have everything you expect from a call center solution. Genesys is a cloud-based contact center software solution designed for inbound and outbound calls. With standard features such as IVR, ACD and call queue, the cloud contact center is a simple solution that fits most companies.
Malaysia combines multilingual support, high educational standards and advanced infrastructure, making it a favorite destination for call center outsourcing.
