It really depends on the account and your way of thinking. Working in a call center for a Call Center Company near Independence MO can definitely be mentally exhausting, especially with consecutive calls. Most of the time, contact center processes are implemented from the top down. A bad policy, adopted by those who don't use it on a daily basis, can be incredibly frustrating for those who work in a call center for a Call Center Company near Independence MO and are only trying to do what's right for the customer. In many cases, agents know that the answer they give is not what the customer is looking for. They are seeking the balance between applying an internal policy, on which their job security depends, and taking care of the customer by solving their problems.
Even if you have excellent communication skills, you may find it stressful to take multiple calls, especially if they arrive without a break. There's always a line of people waiting and most customers only call because of a problem. This can be a positive challenge for the position, but it can easily become stressful (a Cornell University study found that 87% of contact center agents said their work causes them stress).
