What is a call center? The simplest definition of a call center is an office work environment where a large volume of telephone calls are handled. It's a centralized location from which call center agents manage incoming and outgoing phone calls from current or potential customers. A Call Center Company near Augusta GA is a centralized department of customer service professionals who handle incoming and outgoing calls from current and potential customers. Call centers are located within an organization or are outsourced to another company that specializes in call management. Call centers serve numerous purposes, including customer service and support, account management, market research, telemarketing, billing, and more.
While contact centers are much more flexible than call centers, both serve a purpose.
